Workpulse GiSMo5.2.0 - App Store

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness.

GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.

AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed.

GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution.

CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals.

SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy.

With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand.

IMPORTANT NOTE
Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

Version History - Bug fixes and technical enhancements for improved stability and performance. 5.2.0 Jun 10 - UI enhancements for a better user experience.
- Bug fixes and backend optimizations for improved performance and stability. 5.1.0 Jan 8 - The Complaint Tab has been Redesigned for improved usability, making it easier and more efficient to manage complaints.
- The Guest Feedback Tab is revamped with the introduction of a modern interface with an improved user experience for more intuitive interactions.
- Introduction of an easy-to-use Notes functionality to maximize efficiency and information sharing.
- Technical Improvements, which Includes various bug fixes and backend optimizations to enhance overall performance and stability. 5.0.0 09/19/2025 • Provided better workflow for user to send feedback to Brand when closing complaint.
• Production defects fixed from last release. 4.4.0 01/09/2020 • Added the ability to view any attachments (image files) of a complaint.
• User now has the ability to block the called identification information when making a call to the guest. This feature is for US calls only.
• Along with viewing the complaints by location or title (Case Insights) the user can drill down to specific filtered view of those complaints. The same applies to Feedback as well.
• Production defects found during previous release have been fixed. 4.3.0 08/14/2019 Ability to view complaint attachments.
Ability to hide caller identification when calling guest.
Bug fixes. 4.2.0 07/11/2019 - Fixed a defect where in some of the complaints were showing incorrect notes.
- Performance improvements. 4.1.2 05/07/2019 Minor bug fixes 4.1.1 03/28/2019 Complaints and Feedbacks summary order will be based on the last updated date and time.
Option to filter Complaints and Feedbacks by “By Locations in Region”
Text validation while closing a case.
Minor bug fixes and performance improvements. 4.1.0 02/09/2019 • Fixed several defects reported by customers.
• Ability for user to turn on/off notifications with sound selection. 4.0.0 05/15/2018 - Fixed an issue where the app was not sending the edited email subject line text correctly.
- When a user sends an email to the guest the sender will now get a copy of the email as well.
- GiSMo app is now supported on iOS 11 version as well.
- Minor bug fixes. 3.3.4 10/31/2017 - Fixed an issue where the app was not sending the edited email subject line text correctly.
- When a user sends an email to the guest the sender will now get a copy of the email as well.
- GiSMo app is now supported on iOS 11 version as well. 3.3.2 10/16/2017 - Minor bug fixes
- Performance Optimisation 3.3.1 08/23/2017 - Filtering complaints by Region is now available
- Made changes to handle not logout the user when a session expires on the app.
- Minor bug fixes 3.1.8 01/24/2017 - Support for shared login across all Workpulse Apps.
- Displayed notes count for each Complaint and Feedback in respective list.
- Minor bug fixes. 3.1.7 10/03/2016 -- Added reports 3.1.6 06/11/2016 - Minor bug fixes 3.1.5 05/16/2016 Critical bug fixes 3.1.4 04/02/2016 -- Minor bug fixes 3.1.3 04/01/2016 - Escalated and FYI case information
- TouchId to Login.
- Minor bug fixes and performance improvement. 3.1.2 03/31/2016 - Feedback Notifications
- Minor fixes and performance improvement 3.1.1 01/13/2016 - WatchApp Redesigned + increased functionality
- Forgot Password link
- Minor bug fixes and performance improvements 3.1.0 11/24/2015 • Apple Watch Integration
• Minor bug fixes 3.0.0 09/23/2015 Minor bug fixes. 2.5.2 06/24/2015 Critical Bug Fixes 2.5.1 06/13/2015